Privacy Policy
Last updated: June 2026
Hatchworks (Pty) Ltd (Registration No. 2025/674064/07), trading as Veld Agency ("we," "us," or "our"), operates the website veld.digital and provides web design and digital marketing services. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.
1. Who We Are
Veld Agency is a trading name of Hatchworks (Pty) Ltd, a private company registered in South Africa (Reg. 2025/674064/07).
Contact details:
Legal entity: Hatchworks (Pty) Ltd (Reg: 2025/674064/07)
Trading as: Veld Agency
Address: 488 Botterklapper, De Wilgers, Pretoria, Gauteng, 0184, South Africa
Email: devon@veld.digital
Phone (SA): +27 61 068 4228
Phone (US): +1 415-964-5834
2. Information We Collect
We collect information you provide directly to us, including:
- Name and surname
- Business name and website URL
- Email address
- Phone number (mobile/WhatsApp)
- Country of residence
- Information about your current website and business goals
We may also automatically collect certain technical information such as your IP address, browser type, and pages visited when you use our website.
3. How We Use Your Information
We use the information we collect to:
- Provide and deliver our web design and digital services
- Conduct your free website audit and prepare findings
- Schedule and conduct consultation calls
- Send you service-related communications including appointment confirmations and reminders
- Send you marketing communications about our services (with your consent)
- Respond to your enquiries and provide customer support
- Improve our website and services
4. SMS Communications
- Message frequency: Message frequency varies based on your interaction with us. You may receive up to 5 messages per month.
- Message and data rates: Standard message and data rates may apply depending on your mobile carrier and plan.
- Opt-out: You can opt out of SMS communications at any time by replying STOP to any message. After opting out, you will receive one final confirmation message.
- Help: Reply HELP to any message for assistance, or contact us directly at devon@veld.digital.
- Consent is not required: Providing your phone number and consenting to SMS is not a condition of purchasing any goods or services from us.
5. Data Sharing
We do not sell, rent, or trade your personal information to third parties. We do not purchase or share contact lists.
We may share your information with trusted service providers who assist us in operating our business (such as our CRM platform and email service providers), but only to the extent necessary to provide our services. These providers are contractually obligated to keep your information confidential.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. If you would like your data deleted, please contact us at devon@veld.digital and we will process your request within 30 days.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Opt out of SMS communications by replying STOP
To exercise any of these rights, contact us at devon@veld.digital.
8. Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of the site.
9. Security
We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. However, no internet transmission is completely secure and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.
11. Contact
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: devon@veld.digital
Phone (SA): +27 61 068 4228
Phone (US): +1 415-964-5834
Website: veld.digital
Legal entity: Hatchworks (Pty) Ltd · Reg: 2025/674064/07